Making sales everybody’s business.
Achieving an impressive accumulated return on investment of 178%. When this leading South African integrated communications operator needed to counter growing competition, they rallied the sales might of 33 000 employees to help increase sales revenue, strengthen customer loyalty and reinforce market leadership. DOWNLOAD CASE STUDY
Achieving 13.5% YOY growth for a consumer electronics brand.
Achieving 13.5% YOY growth for a consumer electronics brand. By applying human-centred design methods to classic channel sales challenges, we helped a major consumer electronics brand strengthen channel relationships and grow sales in a depressed retail market. DOWNLOAD CASE STUDY
Is the future of work here? Take a look at what the 2021 workplace has in store.
What does the future of work look like? Here are a few predictions on what the workplace has in store in 2021 – from continued remote working to digitalisation. In an interview with Forbes, Laurie Ruettimann (author, entrepreneur, and host of the Punk Rock HR podcast) said, “I don’t think we’re surviving a global pandemic […]
7 Customer loyalty trends that are set to make 2021 an interesting one.
After a year of major disruption, here are 7 customer loyalty trends in retail that you can expect in 2021, including changes in loyalty programs. The retail industry has seen significant disruption in 2020, from having to close physical stores during the lockdown to an accelerated shift to digital and adapting to new health and […]
3 Things to know about the post-COVID-19 customer and the new loyalty program landscape
COVID-19 has shaped a new customer experience as well as changed the loyalty program landscape. No aspect of consumer life has been left unchanged in response to managing the pandemic. From reduced shopping hours to product choices, social distancing, mandatory masks and hand sanitising. These are all changes people are willing to make in the […]
7 Ways to incentivise agile high performing teams.
Typically, incentive program strategy is focused on rewarding individual achievements. But with agile team practices on the rise, you need to think about how you can tailor an incentive strategy to reinforce the team-specific behaviours that are the essence of agile methodology. How does rewarding differ in agile teams? The agile team approach emphasises collaboration, […]
Sales incentive grows new vehicle finance 34% over 1 year
Growing new vehicle finance by 34%. Vehicle financing is a competitive game and our client, one of the world’s premiere motor brands, offers several attractive solutions. A channel sales incentive gave consultants the knowledge, confidence and motivation to drive market penetration across the board. DOWNLOAD CASE STUDY
Destination Zanzibar. An incentive travel case study.
Dealership performance is a cornerstone of brand success in the motor industry And nothing is more fundamental to great performance than great customer service. Our client needed a resort-style getaway to reward 54 people across their dealer network who had been recognised for customer service excellence. A luxury resort in Zanzibar met all the client’s […]
Recognition program increases staff engagement 4.8% in one year.
Changing culture is difficult in any company, and more so in a monolithic government agency. An enterprise recognition program achieved results exceeding the most optimistic expectations of success. DOWNLOAD CASE STUDY
Loyalty by design
RESOURCES / E-GUIDES Customers have a compelling reason to stay with your brand over and above all your competitors. Loyalty can be further defined in terms of three specific behaviours: 1. Repurchase – customers continue to buy your products / services 2. Share of wallet – customers buy more of your products / services over […]
